Terms and Conditions

These Terms and Conditions govern the terms under which you may access and use this website and the services associated with it (together, the"Service"). By accessing, registering with and using the Service, you agree to be bound by the terms of the Terms and Conditions. If you do not wish to be bound by the Terms and Conditions do not access, register with or use the Service. As used throughout these Terms and Conditions, the terms "Send Money India", "we", "us", and "our" refer to Send Money India Ltd, together with its employees, directors, successors, affiliates, and assigns. The terms "you" and "your" refer to users of the Service, whether in their capacity as Senders, Recipients, or visitors to this website.

a. Send Money India Ltd (company number 7705809) is a company registered in England and Wales, with its registered office at 371 Soho Road Birmingham B21 9SE United Kingdom. Send Money India is authorised by the Financial Conduct Authority (FCA) under the Payment Service Regulations 2009 (registration number:585090) for the provision of payment services and licensed by HMRC (license number 1262869) as a Money Transmitter.

b. Send Money India is only a Payment Service Provider, our main business is money transfer and provision of services for making foreign currency payments internationally.

c. For security reasons, we recommend that you only send money through the Service to people you know personally. If you choose to pay third parties for goods and services using the Service, you acknowledge that Send Money India has no control over, and is not responsible for, the quality, safety, legality, or delivery of such goods or services and that any such use of the Service is entirely at your own risk.

a. To be eligible for our Services, you must be at least 18 years old and a resident of a European Union or European Economic Area (EEA) member state. You must be able to form legally binding contracts under applicable law. Other restrictions may apply.

b. Send Money India will always contract as principal with you and deal with you on an execution only basis. Our Terms and Conditions are applicable on each Transaction.

c. If you submit a Transaction, you are requesting that we process the Transaction on your behalf, an offer which we may accept or reject at our sole discretion from our place of business. However, if we decide not to process the Transaction, we will notify you promptly of

a. You will be able to access material on most areas of the Website without going through the registration process. Certain areas of the Website are only open to you if you register.

b. Upon registration, you will be able to obtain a username and password in order to enable you to access the private area of the Website and use the Services.

c. You agree to provide true and complete information as prompted by the registration form on the Website, and to update this information to keep it true and complete at all times. You will notify Send Money India as soon as you become aware of any error in any details you have provided.

d. You will be solely and absolutely responsible for maintaining the secrecy and confidentiality of all your usernames and passwords enabling you to access Send Money India Website. Send Money India will be entitled to assume that anybody who uses the username and password has your full authority to do so and accepts no responsibility for misuse or unauthorised access, other than in circumstances where the use has been by employees of Send Money India or where you have notified Send Money India of termination in accordance with these Terms and Conditions.

a. When you are sending money under these Terms and Conditions, it is your responsibility to make sure all the Transaction details are accurate before submission. Once a Transaction has been submitted for processing it is not normally possible to change any of its details.

b. To submit a new Transaction, you will need to provide payment instructions online by using our Website. Send Money India will provide you with exchange rate, Transaction Amount and Payout Amount. We will also generate a unique Transaction identification number and funding instructions.

c. For each Transaction that you submit, you agree to pay us a transaction fee (the Transaction Fee) in addition to the Transaction Amount. Additional charges may apply. You agree to make a total payment (the Transaction Fee plus the Transaction Amount) into our bank account by no later than 12 midnight on the same Business Day, unless Send Money India stipulates otherwise. If you submit a Transaction that results in Send Money India becoming liable for charges including but not limited to chargeback or other fees, you agree to reimburse us for all such fees.

d. In order for us to collect payment from you, you authorize us to access, charge, or debit funds from, any of the payment instruments you provide us in connection with your use of the Service (each, a "Payment Instrument" including, for example, your credit card, debit card, PayPal account, or bank account). If your payment fails or is insufficient, you authorize us to re-try one or more times using the same or a different Payment Instrument. For example, if there are insufficient funds in your bank account at the time you submit your Transaction, we may try to debit your bank account or charge your credit card at a later time. You represent and warrant that you are the lawful owner of your Payment Instrument(s).

e. Once we receives funds in our account, these funds after conversion to a Recipient's currency will be credited to the Recipient's account within two business days (All Saturdays, Sundays and the bank holidays in the UK and Lithuania are excluded while calculating the business days).Send Money India will not be responsible for the delays that may occur on account of missing transaction reference number in the wire transfer instructions.

f. You represent and warrant that you are the lawful owner of the bank account attached to any payment method notified by you.

g. When you pay for a Transaction in one currency and the Recipient is paid in another currency, there will be a difference between the exchange rate at which we buy foreign currency and the exchange rate provided to you. Send Money India and its Service Providers usually make a small profit in these circumstances.

h. The foreign exchange conversion rate shown on the Website is the rate applicable for the currency conversion transactions done on that particular day and time. t in no way guarantees or represents the foreign exchange conversation rate that will actually be applied on a future date and time to the remittance initiated by you.

i. Send Money India will have no responsibility for any fees or charges you may incur by the use of a particular Payment Instrument to fund a Transaction. These may include but are not limited to unauthorised overdraft fees imposed by banks if there are insufficient funds in your bank account or "cash advance" fees and additional interest which may be imposed by credit card providers if they treat use of the Service as a cash transaction rather than a purchase transaction.

j. Banks have specified times for cut off for the receipt and dispatch of electronic payments. Therefore Send Money India accept no responsibility whatsoever for any delay in onward payment attributable to the late arrival of funds or instruction of payment relative to the cut off times of the designated bank.

k. Send Money India is not responsible for any charges applied by Recipient's bank resulting from the receipt of funds into the Recipient's bank account. You shall contact directly Recipient's bank for details of any such charges.

l. You will not be entitled to any interest for the period during which the funds to be remitted are with the Bank, or pending remittance or are in the course of remittance, or for any other period.

m. Send Money India may, at any time and in our sole discretion, limit the amount to be transferred, either on a per transaction basis or on an aggregated basis.

a. Please let us know if you have any problems with the Service. You can contact us using the contact information at the bottom of these Terms and Conditions.

b. You have the right to cancel your agreement with us after you have submitted a Transaction. This right of cancellation continues until fourteen days after you have submitted the transaction, or until we have completed the contract by paying the Pay-out Amount to the Recipient, whichever is the earlier. If you exercise your right to cancel under this clause, we may make a cancellation charge.

c. We will consider your written request for a refund (submitted by email, or by mail using the contact information at the bottom of these Terms and Conditions) if you provide the Sender's full name, address, and phone number, together with the Transaction identification number, Transaction Amount, and the reason for your refund request.

d. Any refunds will be credited back to the same Payment Instrument used to fund the Transaction and in the same currency. No adjustment will be made for any currency fluctuations which may have occurred in the meanwhile.

e. If we do provide you a refund, we will only refund the Transaction Amount if the Transaction was not paid out to the Recipient (in which case we will also cancel your pending Transaction); otherwise, we will only refund the Transaction Fee.

a. UK law requires all financial institutions to assist in the fight against money laundering activities and the funding of terrorism by obtaining, verifying, and recording identifying information about all customers.

b. In accordance with our obligations under The Money Laundering Regulations 2017, we may therefore require you to supply us with sufficient personal information to enable us verify your residential address and personal details in order to confirm your identity. For that we may ask for photographic evidence of your identity such as a copy of your passport.

c. Send Money India reserves the right to access various government and private databases, and credit reference agencies, which may keep a record of that information, so as to verify your information for the purposes of electronic identification. If certain databases provide a match to the information you provide then we may not have to ask for photographic evidence of your identity.

a. Any information that you supply to enable us to perform our Services is protected by the Data Protection Act 1998. You agree that Send Money India may use such personal data for the purposes of performing our Services, assessing the risk of performing our Services, for the purposes set out in our Terms and Conditions and to enable Send Money India to enforce its rights under our Terms and Conditions if necessary.

b. You should be aware that: If we are requested or required by the police or any regulatory or government authority investigating suspected illegal activities, or upon the receipt of a court order, to provide your Personal Information and/or information concerning your activities whilst using the Website we shall do so; and We reserve the right in our reasonable discretion to disclose details of your use of the Website in relation to any, or any threatened, Court Proceedings in connection with your use, or the use of anyone under your control, of the Website whether in connection with the matters set out in these Terms and Conditions or otherwise.

c. Send Money India handles all your information in accordance with our Privacy Policy. A copy of the Privacy Policy may be obtained on request at: [info@sendmoneyindia.com].

a. In no event shall Send Money India, Service Providers, or their respective subsidiaries, officers, agents, partners, or employees be liable for any direct, indirect, incidental, special, consequential or exemplary damages beyond the sum of £500.00 (in addition to refunding the transaction amount and transaction fees).

b. Send Money India shall not be liable for any direct, indirect or consequential loss or damage sustained by the customer arising due to any delay in communicating or performance of any instructions or transactions due to any reason arising on account of circumstances not attributable to Send Money India or beyond control of Send Money India such as, reasons of failure of operational systems, any kind of technical failures, natural calamity, floods, fire and other natural disasters, legal restraints, faults in the telecommunication network or network failure, software or hardware error, labour problem, strike or any other reason beyond the control of Send Money India.

a. You acknowledge and accept that all of the copyright, database rights and any other intellectual property rights which subsist in the design, layout, processes, functions, data and content of the Website are the property of Send Money India, its information providers or licensors. The Website is owned and operated by Send Money India. No part of the Site, its content or any of its underlying software and databases may be copied or reproduced, shared with third parties, reverse engineered, reverse assembled, or used to create any derivative work (whether in physical or electronic form) without the prior written consent of Send Money India. You are authorized solely to view and retain a copy of the pages of this website for your own personal, non-commercial use.

b. You further agree not to: (i) use any robot, spider, scraper or other automated device to access the Service; or (ii) remove or alter any author, trademark or other proprietary notice or legend displayed on this website (or printed pages thereof).

a. At Send Money India, we always aim to provide you with the highest standards of service – both through our product and our Customer Support team, who are always on hand to help with your inquiries. However, we do understand that there may be rare occasions where our service has not met your expectations. If this is the case, we wish to extend our sincerest apologies to you that you feel we have let you down, and we will remain committed to righting the situation with you wherever possible.

b. This article contains details of our complaints procedure and your rights as a consumer. The procedure has been designed in line with the recommendations and requirements of our regulators at the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS).

c. Although you have the right to make a complaint orally, for the sake of a clear understanding of the issues at hand, we would always recommend that you submit your complaint by email to info@sendmoneyindia.com, clearly detailing your account membership number.

d. Please outline fully the nature of your dissatisfaction or complaint, and your email will be escalated to the correct individual or department. All of our Customer Support team receive training on recognizing, managing a complaint and are aware of our internal escalation procedure.

e. We will then: • Send you written acknowledgment that your complaint has been received; • Contact you further should we require any additional information regarding your case; • Fully investigate your case and your concerns, followed by issuing a detailed response, including an explanation of our decisions, and reasons for our actions.

f. We shall investigate your concerns and respond to you promptly and at the latest within 15 days of receipt of the compliant. In exceptional situations, if the answer cannot be given within 15 business days for reasons beyond our control we will send a holding reply, clearly indicating the reasons for a delay in answering to the complaint and specifying the deadline by which we will receive the final reply. In any event, the deadline for receiving the final reply shall not exceed 35 business days.

g. Alternative dispute resolution - Financial Ombudsman Service (FOS) The FOS is an independent and government-backed service designed to help retail consumers and small commercial businesses who find themselves in a dispute with a financial organisation such as us. It is a free service and it can be contacted at any point in a dispute providing the complainant has first contacted the financial organisation with whom the dispute relates to. Most cases are resolved within a 6-month period however some inevitably take longer (depending on the nature and complexity of the case).

h. Consumers do not have to accept any decision made by the Financial Ombudsman and at all times the consumer has the right to seek redress in a court should they so wish. However if the Ombudsman decision is accepted by the complainant then it is binding both the firm and the complainant.

i. To contact the FOS, consumers should write or telephone or email their situation to:

Financial Ombudsman Service Exchange Tower
Harbour Exchange Square London
E14 9SR
Telephone No.: 0800 023 4567 or 0300 123 9123
Online compliant form: https://help.financial-ombudsman.org.uk/help

j. More information on the FOS can be obtained by visiting www.financial-ombudsman.org.uk or by downloading the booklet entitled “Your complaint and the ombudsman” from this website. If you remain dissatisfied with our response, you have the right to forward your concerns to the Financial Ombudsman Service.

The Service provided and information contained in this Website does not constitute investment or financial advice, and nothing relating to the provision of the information herein shall be construed as creating a fiduciary, financial or other advisory relationship between Send Money India and you or any other third party. Any comments or statements made are not a recommendation that a particular course of action is suitable for you and should not be regarded as investment advice. Before making any investment decision on the basis of any reports or information provided, you must read any relevant disclosure document and make your own investigations regarding the accuracy, reliability and completeness of this information. You should also seek expert professional advice about the offer in light of your particular financial circumstances and particular investment needs.

The information, material, advices, suggestions, illustrations, notifications, and circulars displayed here are collectively called "the contents" on this web-site. Send Money India assumes no responsibility for any mistakes, omissions, inaccuracies, typographical errors, etc. in the contents, nor does it make any warranty or representation regarding any content provided through this website. Send Money India disclaims all liabilities in respect of the contents. Any action taken on the basis of the said contents will be at your own risk and responsibility. Send Money India reserves its right to alter any part of the said contents, at its sole discretion, any time, as and when required. The contents of this website shall not be displayed or printed in any form, either in part or in whole, without the prior written approval of Send Money India.

a. These Terms and Conditions will be governed and construed in accordance with English Law and any arising dispute pursuant to these Terms and Conditions will be determined by the courts in England and Wales.

b. Our Terms and Conditions are written in the English language which shall also be the language of the Contract. All communications between us and you shall be made in the English language. Where any translation of our Terms and Conditions is undertaken into another language the English version of our Terms and Conditions shall prevail over any translation.

In this Terms and Conditions:

Country in which the Recipient receives money through the Service. "Transaction" means a specific instruction to send money through the Service. "Transaction Amount" means the amount of money that the Sender wishes to send to the Recipient, excluding any applicable fees and prior to any foreign exchange conversion. "Payment Instrument" means a valid instrument of payment such as a bank account, debit card or credit card. "Pay-out Amount" means the amount paid out to the Recipient, after any foreign exchange conversion and excluding Local Taxes. "Transaction Fee" means the fee plus any additional charges applicable to each Transaction. "Service Provider" means a local bank, money exchange house, or other third party service providers in the Destination Country with whom Send Money India works in providing the Service. "Verify" means that you have to complete our verification process in order to help establish your identity with Send Money India. “Website" means any URL, such as www.sendmoneyindia.com that we use to provide the Services to you. Password means the secret password defined by you, at the time of registration. “The Effective Date” means the date on which our Terms and Conditions become effective.